Privacy Notice

This Privacy Notice aims to announce a privacy policy of Thai Union Group PCL. and its affiliates in Thailand (“TU Group”) which related to collection, use and disclose personal information through various channels which covers both online and offline, for example information of contractors, information collected through websites, information collected through point of sales and events, information collected from social network and search engine such as Facebook and Google. Your personal information will be collected, used and disclosed in accordance with provisions of the privacy law and other applicable laws and regulations. This Notice provide important information in the following area:

1. Objectives for Personal Data Collection

TU Group will collect, use and disclose your Personal Data for management and administrative purposes in order to ensure that TU Group is able to run the business with you appropriately, effectively and lawfully in order to fulfil obligation under contracts, to perform transactions, to provide a suitable products and services, to response to orders and requests, to improve quality of products and services or to pursue any other the legitimate interests of TU Group.

If you have provided Personal Data of any third party to us, please ensure that such third party acknowledged this Privacy Policy or granted consent for processing their personal data where applicable.

You are free to decide whether you will allow TU Group to collect your Personal Data. However, please kindly note that if you decide not to provide your Personal Data, you may not be able to earn some certain benefits i.e. TU Group may have insufficient information to entering into a contract with you or perform our obligations or commitments in some circumstances.

Now therefore, TU Group would like to inform about the objectives of collecting, using and disclosing your Personal Data as follows:

  • To identify of your identity;
  • To create personal account or membership;
  • To process payment;
  • To deliver purchased product and tax invoice;
  • To offer products and services;
  • To conduct surveys related to products and services;
  • To improve our websites to serve our users’ purposes;
  • To be a communication and advertisement channel;
  • To have security in designated place and area e.g., CCTV recording.
  • To ensure compliance related to the implications of Data Protection Law, Public Health Law, Tax Law, Labour Law and other relevant laws;
  • To establish, exercise or defense of legal rights or claims as necessary;
  • To comply with law and regulation or lawful requests by public authorities or where otherwise required or permitted by applicable laws, court orders, government regulations, or regulatory authorities whether regional or international;
  • To pursue TU Group legitimate interests, for example to prevent fraud or reporting potential crimes.

2. Collected Data

For objectives as specified above, TU Group may collect, use and disclose your Personal Data. The type of data collected will depend on the interaction between you and TU Group, including but not limited to the following information:

  • Personal details such as name, surname, photo, gender, birthday, ID number, passport number, and resident country;
  • Contact information such as address, email, contact number;
  • Payment information such as information related to credit/debit card number including name on card, card number, issued Bank, issued country and expiration date;
  • Technical information such as IP address, cookies, access devices, location while using the website;
  • Purchase history;
  • Satisfaction information as provided by you;
  • Public social media information;
  • Sensitive information provided by you such as your food allergies;
  • Any other information you willing to provide.

TU Group’s websites may link to third party websites to provide relevant references. TU Group is not responsible for such external content managed by third party websites, which may contain separate privacy policies and data processing disclosures. The Link to a website is not an authorisation or representation of our affiliation with that third party. TU Group is not a position to endorse or control privacy policy, security policy, cookies policy and data collection policy of the third parties.

3. Retention

Your personal information will be collected for as long as necessary to satisfy the purposes for which your personal data has been collected. For example, if you ordered our products through our online channel, TU Group will collect data related to your transaction and will keep such information as long as necessary to achieve the objective of that particular transaction or in case you subscribed for TU Group’s newsletter, your information will be collected and used until you unsubscribed or notify us that you no longer want to receive newsletter.

4. Consent

TU Group may acquire your consent to collect, use and disclose your personal information for the following purposes, which include but not limited to;

  • collect and use your sensitive personal data as necessary.
  • analyse your preferences and consumption behaviour in order to forecast your preferences based on your profile analysis in order to offer you with a targeted content and advertisement.
  • if you are a minor, incompetent or quasi-incompetent person whose consent must be given by their parent, guardian or curator (as the case may be).
  • send or transfer your personal data to overseas, which may have inadequate personal data protection standards.

If it is necessary for compliance with the applicable laws, TU Group may process your personal data without your consent. In this regard, TU Group will strictly comply with the relevant laws in the proceeding of your personal data.

5. Disclosure of Personal Data

TU Group may be required to disclose your Personal Data internally and may need to disclose Personal Data to third party, both domestic and overseas, who has appropriated personal data protection standard. In this regard, TU Group will provide appropriate contract to protect your Personal Data:

Types of third parties that may receive your information e.g.;

  • Contractual parties whose provide TU Group’s services such as
  • Data analysis service providers
  • Marketing agency
  • Other agencies whose operate or has an agreement with TU Group
  • Trade partners
  • Certified authorities which TU Group is requested to be certified for its own beneficiary including other auditing agencies
  • Any third party who has legitimate rights to access to your Personal Data

6. Accessing website

TU Group is obliged under Thai law to retain your computer traffic data, for at least ninety days from the date you entered into TU Group’s website. However, TU Group will not use such data to analyze consumption behavior or conduct market research without your explicit consent.

7. Cookies

Cookies are small text files that are stored on your computer's browser or devices when you connect or visit TU Group’s website to navigate you through our website, deliver user friendly and more personalized service to you. However, Cookies will not collect information stored on your computer.

TU Group uses Cookies to learn more about how you interact with the content on our website in order to give you more satisfaction when using our website. Cookies will remember browser you use and installed during the time you are in our website. In addition, Cookies remember your preferences such as languages used and regions and automatically settings when you return to our website. Some of Cookies are session Cookies and some are Persistent Cookies which will be stored on your computer for a longer period.

For certain operations, TU Group will use third party services provider, for example, tracking and analysing statistical use and information of users of the TU Group website in order to customize our website according to your individual interests and manage content on the website.

TU Group will not use Cookies to collect personal information. If you do not want to accept Cookies you may choose to decline Cookies or block Cookies sent by TU Group or third-party service providers by changing the settings in your browser - more information on Help menu of your browser. However, most of browsers accept Cookies automatically. If you do not wish to accept cookies, you may have to constantly block or delete cookies.

8. Your Rights

As a Data Subject, you have the rights as following:

  • To withdraw consent for the collection, use or disclose Personal Data;
  • To request access to and obtain copy of your Personal Data or to request the disclosure of the acquisition of your Personal Data obtained without consent;
  • To request to obtain Personal Data and request for transferring Personal Data to third party if it can be done by the automatic means;
  • To object the collection, use or disclosure of the Personal Data;
  • To request to erase or destroy Personal Data, or anonymise the Personal Data to become the anonymous data;
  • To request to restrict the use of Personal Data;
  • To request to update, complete and not misleading of Personal Data collected.

You can exercise your rights by sending TU Group an email or sending a written notice to TU Group, attaching a copy of your ID or equivalent details requested. TU Group will be processed such information received in accordance with, and to extent permitted by applicable laws.

Please note that TU Group shall retain our rights under the laws to reject your request in certain circumstances. If TU Group decided to reject your request, you will be notified the reason for such rejection. TU Group will try our best, also with considering technical capabilities to satisfy you with how we process your Personal Data. However, if you have unresolved concerns, you can complain to TU Group or proceed further to the Data Protection Authorities.

9. Protection of Personal Data

TU Group determines to protect your Personal Data with our security standard and will provide appropriate safeguards to protect your Personal Data in order to ensure that Personal Data will be legally and appropriately collected, used or disclosed.

10. Changes to Privacy Notice

TU Group reserves the right to make changes to this Notice to be appropriate and in accordance with the laws. Please frequently check to see any update or change to TU Group’s Privacy Notice.

11. Contact

In case that you have any enquiries or would like to exercise your rights or need any help regarding to your Personal Data, please send email to [email protected] by indicating your purposes and provided us with your personal information together with an evidence to verify your identity such as ID card. However, TU Group may ask for additional relevant documents or may reject your requested if TU Group received insufficient information.